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CMS offers comprehensive support for North Carolina with Hurricane Dorian preparation

CMS offers comprehensive support for North Carolina with Hurricane Dorian preparation

The Centers for Medicare & Medicaid Services (CMS) today announced efforts underway to support North Carolina in response to Hurricane Dorian. On September 4, Health and Human Services Secretary Alex Azar declared a public health emergency (PHE) in North Carolina that is retroactive to September 1. CMS is working to ensure hospitals and other facilities can continue operations and provide access to care despite the effects of Hurricane Dorian. CMS will be waiving certain Medicare, Medicaid, and Children’s Health Insurance Program (CHIP) requirements; creating special enrollment opportunities for individuals to access healthcare quickly; and taking steps to ensure dialysis patients obtain critical life-saving services.

“We are extremely concerned about those who are in harm’s way and affected by Hurricane Dorian and CMS is doing everything within its authority to provide assistance and relief to everyone impacted by the devastation of this storm,” said CMS Administrator Seema Verma. “It is our priority to make sure we coordinate with our federal, state, and local partners to make sure our beneficiaries have the access to healthcare and other critical life-saving and sustaining services they may need.”

Below are key administrative actions CMS will be taking in response to the PHE declared in North Carolina:

Waivers and Flexibilities for Hospitals and other Healthcare Facilities:  CMS will be temporarily waiving or modifying certain Medicare, Medicaid, and CHIP requirements. CMS will also issue a number of blanket waivers, listed on the website below, and the CMS Regional Office will grant other provider-specific requests for specific types of hospitals and other facilities in North Carolina. These waivers work to provide continued access to care for beneficiaries. For more information on the waivers CMS has granted, visit:

Special Enrollment Opportunities for Hurricane Victims:  CMS will make available special enrollment periods for certain Medicare beneficiaries and certain individuals seeking health plans offered through the Federal Health Insurance Exchange. This gives people impacted by the hurricane the opportunity to change their Medicare health and prescription drug plans and gain access to health coverage on the Exchange if eligible for the special enrollment period. For more information, please visit:

Disaster Preparedness Toolkit for State Medicaid Agencies:  CMS developed an inventory of Medicaid and CHIP flexibilities and authorities available to states in the event of a disaster. For more information and to access the toolkit, visit:

Dialysis Care:  CMS is helping patients obtain access to critical life-saving services. The Kidney Community Emergency Response (KCER) program has been activated ahead of the storm and is working with the End Stage Renal Disease (ESRD) Network of North Carolina, ESRD NW6, to assess the status of dialysis facilities in the potentially impacted areas related to generators, alternate water supplies, education and materials for patients. They are also assisting patients who have evacuated ahead of the storm to receive dialysis services in the location to which they are evacuating. Patients have been educated to have an emergency supply kit on hand including important personal, medical, and insurance information; contact information for their facility, the ESRD NW hotline number, and contact information of those with whom they may stay or for out-of-state contacts in a water proof bag. They have also been instructed to have on hand supplies to follow a three-day emergency diet. The ESRD NW6 toll-free hotline is 800-524-7139 and the KCER hotline is 866-901-3773. Additional information is available on the KCER website

During the 2017 and 2018 hurricane seasons, CMS approved special purpose renal dialysis facilities in several states to furnish dialysis on a short-term basis at designated locations to serve ESRD patients under emergency circumstances in which there were limited dialysis resources or access-to-care problems due to the emergency circumstances.

Medical equipment and supplies replacements:  CMS will be temporarily suspending certain requirements necessary for Medicare beneficiaries who have lost or realized damage to their durable medical equipment, prosthetics, orthotics, and supplies as a result of the hurricane. This will help to make sure that beneficiaries can continue to access the needed medical equipment and supplies they rely on each day. Medicare beneficiaries can contact 1-800-MEDICARE (1-800-633-4227) for assistance.

Suspension of Enforcement Activities:  CMS will temporarily suspend current survey and enforcement activities for healthcare facilities in North Carolina, but will continue to investigate allegations of immediate threat to patient health and safety.

Ensuring Access to Care in Medicare Advantage and Part D:  During a public health emergency, Medicare Advantage Organizations and Part D Plan sponsors must take steps to maintain access to covered benefits for beneficiaries in affected areas. These steps include allowing Part A/B and supplemental Part C plan benefits to be furnished at specified non-contracted facilities and waiving, in full, requirements for gatekeeper referrals where applicable.

CMS Central Office and the Regional Offices hosted two Webinars in 2018 regarding Emergency Preparedness (EP) requirements and provider expectations. One was an all provider training on 6/19/2018 (over 3,000 providers participated) and the other an all-surveyor training on 8/14/2018. Both presentations covered the EP Final Rule, which included emergency power supply; 1135 waiver process, Best Practices & Lessons Learned from past disasters, and Helpful Resources and more. Both webinars are available at

CMS  also compiled a list of Frequently Asked Questions (FAQs) and useful national emergency preparedness resources to assist State Survey Agencies (SAs), their State, Tribal, Regional, local emergency management partners, and health care providers to develop effective and robust emergency plans and tool kits to assure compliance with the EP rules.  The tools can be located at:

Survey & Certification Group Emergency Preparedness Regulation dated November 2016, Revised 6-1-2017.

CMS Regional Offices have provided specific Emergency Preparedness information to Medicare providers and suppliers through meetings, dialogue and presentations.  The regional offices also provide regular technical assistance in Emergency Preparedness to State Agencies and staff, who, since November 2017, have been regularly surveying providers and suppliers for compliance with emergency preparedness regulations.  

CMS will continue to work with all geographic areas impacted by Hurricane Dorian. We encourage beneficiaries and providers of healthcare services that have been impacted to seek help by visiting CMS’ emergency webpage (

To find additional hurricane preparedness and response resources for the health sector and the latest regarding HHS activities for Hurricane Dorian, please visit:

For more information about the Department of Health and Human Services’ PHE, please visit:


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