Fact sheet

Weekly Enrollment Snapshot: Week 7

Weekly Enrollment Snapshot: Week 7

Week 7, Dec 9-15, 2018

In week seven of the 2019 Open Enrollment, 4,322,450 people selected plans using the HealthCare.gov platform or were automatically re-enrolled in a plan. As in past years, enrollment weeks are measured Sunday through Saturday.  

This Open Enrollment snapshot covers the period from December 9, 2018, to 11:59PM Eastern Time on December 15, 2018. The plan selections reported in this snapshot are not final and do not include plan selections for consumers who enrolled in coverage through 3:00AM Eastern Time on December 16, 2018, or consumers who left their contact information at the call center due to high volume. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov. The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. The Centers for Medicare & Medicaid Services (CMS) plans to release an updated snapshot next week with the final enrollment data.

In addition, the weekly snapshot only reports new plan selections, active plan renewals, and automatic enrollments and does not report the number of consumers who have paid premiums to effectuate their enrollment.  This snapshot does not include plan selections from State-based Exchanges, other than those using the HealthCare.gov platform. CMS plans to release a detailed 2019 final enrollment report in March, including final plan selection data from State-based Exchanges that do not use the HealthCare.gov platform.

Definitions and details on the data are included in the glossary.

HealthCare.gov Platform Snapshot

HealthCare.gov Platform Snapshot

Week 7: Dec 9 - Dec 15

Cumulative:  Nov 1-Dec 15

Plan Selections

4,322,450

8,454,882

New Consumers

918,648

2,025,611

Consumers Renewing Coverage

3,403,802

6,429,271

Consumers on Applications Submitted

4,291,903

 

10,612,387

 

Call Center Volume

1,783,333

5,249,093

Calls with Spanish Speaking Representative

122,278

361,427

HealthCare.gov Users

5,232,666

15,153,414

CuidadoDeSalud.gov Users

169,337

551,286

Window Shopping HealthCare.gov Users

361,976

1,386,990

Window Shopping CuidadoDeSalud.gov Users

11,487

38,766

 

HealthCare.gov State-by-State Snapshot 

The state-by-state Snapshot provides cumulative individual plan selections for the 39 states using the HealthCare.gov platform. Cumulative individual plan selections for the states using the HealthCare.gov platform include: 

 

 State

Cumulative Plan Selections Nov 1 – Dec 15

Alaska

17,825

Alabama

167,087

Arkansas

67,438

Arizona

161,241

Delaware

22,657

Florida

1,786,679

Georgia

460,139

Hawaii

20,229

Iowa

49,376

Illinois

314,777

Indiana

149,711

Kansas

90,196

Kentucky

85,745

Louisiana

93,311

Maine

71,577

Michigan

275,996

Missouri

222,621

Mississippi

88,371

Montana

45,733

North Carolina

502,464

North Dakota

21,867

Nebraska

87,855

New Hampshire

44,930

New Jersey

256,674

New Mexico

45,232

Nevada

83,647

Ohio

209,215

Oklahoma

150,849

Oregon

148,479

Pennsylvania

369,954

South Carolina

216,889

South Dakota

29,286

Tennessee

223,320

Texas

1,089,636

Utah

194,813

Virginia

334,269

Wisconsin

206,970

West Virginia

22,887

Wyoming

24,937

Glossary

Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report.

Plan selections include those consumers who are automatically re-enrolled into a plan.

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

New Consumers: A consumer is considered to be a new consumer if they did not have 2018 Exchange coverage through December 31, 2018 and had a 2019 plan selection.

Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2018 Exchange coverage through December 31, 2018 and either actively select the same plan or a new plan for 2019.

Exchange: Generally, this report refers to 39 states that use the HealthCare.gov platform. The states using the HealthCare.gov platform for the individual market Exchange are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

HealthCare.gov States: The 39 states that use the HealthCare.gov platform for the 2019 benefit year, including the Federally-facilitated Exchanges and some State-based Exchanges.

Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).

Call Center Volume: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included.

Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.

Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.

###