Certified Application Counselor Designated Organization (CDO) welcome packet

Congratulations on becoming a Certified Application Counselor Designated Organization (CDO). Please review the contents of the CDO Welcome Packet to equip you and your Certified Application Counselors (CACs) to effectively assist consumers. Thank you for serving and welcome to our team of CDOs!

Welcome to the CDO Program (video) (transcript) (PDF)

CMS-CDO Agreement (PDF)

CDO-CAC Model Agreement (PDF)

How to Assign CAC IDs (PDF)

Model CAC Certificate [English (PDF) - Spanish (PDF)]

Model CAC Recertification Request Form (PDF)

Model Authorization Form [English (PDF) - Spanish (PDF)]

For further questions about programmatic activities, please contact us at CACQuestions@cms.hhs.gov