On December 15, 2023, the Departments reopened the Federal IDR portal for all dispute types. In advance of reopening, the Departments announced extensions in the November 2023 Federal IDR Process Batching and Air Ambulance FAQs (Batching and Air Ambulance FAQs) of certain IDR deadlines and on December 21, 2023, announced a further extension of deadlines until March 14, 2024.

On February 16, 2024, the Departments announced that all currently applicable extensions will end on March 14, 2024 and clarified that, effective March 14, 2024, initiating parties who submitted a batched dispute before August 3, 2023, and received notification from a certified IDR entity that the dispute was improperly batched will have the standard 4-business-day period to resubmit, instead of the existing 10-business days outlined in Q3 of the Batching and Air Ambulance FAQs. Parties will still receive one opportunity to resubmit improperly batched disputes.

Ending Surprise Medical Bills

Learn how providers, facilities, plans and issuers can comply with surprise billing protections and resolve out-of-network payment disputes

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No Surprises Act

Resolving out-of-network payment disputes

Learn about out-of-network payment disputes between providers and health plans and how to start the independent dispute resolution (IDR) process, apply to become a certified independent dispute resolution entity, or submit a petition on an applicant or to revoke certification of a current IDR entity.

Consumers and consumer advocates 

Learn about rights and protections for consumers to end surprise bills and remove consumers from payment disagreements between their providers, health care facilities and health plans.



Page Last Modified:
02/15/2024 01:28 PM