Despite the current lapse in Congressional appropriations, commonly referred to as a “government shutdown,” the No Surprises Help Desk will remain in operation. Customers may continue to contact the Help Desk via phone call or webform submission for inquiries or complaints regarding potential violations of the No Surprises Act. However, please note that a prolonged lapse in appropriation may cause delays in the review and processing of complaints, as well as investigations into alleged violations of the No Surprises Act.

Providers: submit a billing complaint

If you believe an entity is not complying with the Federal Independent Dispute Resolution process, or you want to report a violation of the protections of the No Surprises Act, then you may contact the No Surprises Help Desk at 1-800-985-3059 to submit a question or complaint. Or, you can submit a complaint online, below. Supporting documentation may be required. We’ll send a confirmation email to you when we receive your complaint to notify you of next steps and let you know if we need any additional information. To check on the status of a complaint, or to see what documentation is needed, contact the No Surprises Help Desk.

Submit a complaint