QASP Debt Management
What is measured?
The Debt Management QASP standards measure: Debt Referral Procedures; Overpayment recovery processes; Receipt of appeals request processes; Interest Calculations; Debt Transmittal and Collections Update Procedures; Returned to Agency Update Process; Receipt of Appeal Decision Processes; and Treasury Dispute Response Processes.
Performance Data
Fiscal Year |
Average QASP Score |
Low |
Median |
High |
---|---|---|---|---|
2017 | 89% | 60% | 90% | 100% |
2018 | 81% | 50% | 80% | 100% |
2019 | 87% | 55% | 100% | 100% |
Trends and Observations
A slightly negative trend can be observed from Fiscal Year 2017 – 2019. Overall there has been a two percentage point decrease (2% decrease). However, there has been a 6-percentage point increase from 2018 to 2019. Every year at least one MAC was in 100% compliance.