Mary Wallace is the Deputy Director of the Office of Communications (OC) within the Centers for Medicare & Medicaid Services. OC serves as the focal point for strategic and tactical communications for CMS programs delivering healthcare to millions of Americans. Ms. Wallace provides leadership over daily operations and executive direction in the areas of program analysis, customer service, acquisition strategy and financial management.
Ms. Wallace has been with CMS since 1999. She began her career in the Center for Beneficiary Services working on project planning and financial management for the implementation of the National Medicare Education Program. She subsequently led a variety of projects including the implementation of a Knowledge Management web portal for the agency.
Prior to her current role, Ms. Wallace served as the Deputy Director in the Office of Beneficiary Services, providing leadership in the areas of financial analysis and contract management. Ms. Wallace also led several special projects which improved the performance and efficiency of CMS’ customer service programs.