Jeneen Iwugo is the Deputy Director in the Center for Clinical Standards & Quality. Prior to this role, Jeneen served as the Deputy Director of the Quality Improvement & Innovation Group in the Center for Clinical Standards and Quality. Jeneen serves with Dr. Shari Ling on the CMS Opioid Steering Committee, led the development of the CMS Patient and Family Engagement Strategy and led QIIG operations including the CMS and HHS QIO 12th SOW policy and budget approval negotiations. With a formal education in Speech Communication and Public Administration, Jeneen has concentrated her Quality Improvement policy work in the Beneficiary and Family Centered Care tasks of the Quality Improvement Organization (QIO) program. Since joining QIIG in 2008, she has served as a subject matter expert, GTL, QIO confidentiality regulation lead, Special Assistant, Division Director, and Deputy Group Director. Jeneen led the revision of the QIO regulations to expand eligibility for QIO contracts beyond the previous state based structure and the transition of the state based QIO case review task into the now separate regional BFCC task in the QIO 11th Scope of Work. Prior to her various roles within CCSQ, Jeneen worked in Center for Medicaid and CHIP Services on Medicaid managed care policy, state plan amendments, demonstrations and waivers. Jeneen has also served as Adjunct Faculty for the Community College of Baltimore County teaching Speech Communication.