QASP Overall
QASP Overall
The QASP’s purpose is to measure the Medicare Administrative Contractor’s (MAC) compliance with the Statement of Work requirements in the following areas:
- Appeals
- Audit & Reimbursement (A/B Only)
- Beneficiary Customer Service
- Claims Processing
- Financial Management
- Debt Management
- Freedom of Information Act
- Medical Review
- Medicare Secondary Payer
- Provider Customer Service Program
- Provider Enrollment (A/B Only)
Performance Data
| Fiscal Year | Average QASP Score | Low | Median | High |
|---|---|---|---|---|
| 2017 | 89% | 77% | 91% | 98% |
| 2018 | 89% | 70% | 90% | 100% |
| 2019 | 93% | 86% | 94% | 98% |
*All of this data represents a combination of Part A, Part B, and DME MAC data and all contracts are weighted equally.
Trends and Observations
An overall positive trend can be observed from Fiscal Year 2017 – 2019. Specifically, there has been an overall increase of four percentage points (4% increase) since 2017.
Page Last Modified:
09/10/2024 06:06 PM