Virginia Consumer Assistance
Virginia no longer operates a Consumer Assistance Program under the Affordable Care Act. However, the Virginia State Corporation Commission can assist you with your questions or concerns. You can contact them at (804) 371-9741 for assistance.
The agencies listed below can help you take advantage of protections and benefits. They can answer your questions about different types of coverage.
If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Virginia, contact:
Virginia State Corporation Commission
Bureau of Insurance
Tyler Building, 1300 East Main Street
Richmond, Virginia 23219
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
Virginia Medicaid Program
TDD: (888) 221-1590
To contact your local Department of Social Services, please visit: https://dss.virginia.gov/localagency
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Family Access to Medical Insurance Security (FAMIS)
TDD: (888) 221-1590
To contact your local Department of Social Services, please visit: https://www.dss.virginia.gov/localagency/index.cgi
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Avenue, NW
Washington, DC 20210
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Virginia Insurance Counseling and Assistance Program (VICAP)
Division for the Aging
Department for Aging and Rehabilitative Services
1610 Forest Avenue, Suite 100
Henrico, VA 23229
(804) 662-9333 V/TTY
(800) 552-3402 V/TTY
US Department of Veterans Affairs
(877) 222-VETS (8387)
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.