Alabama Health Insurance Consumer Help
Alabama does not operate a Consumer Assistance Program under the Affordable Care Act. The consumer protections and benefits of the law still apply to you, however.
The agencies listed below can help you take advantage of some of these protections and benefits. They can answer your questions about different types of coverage.
If you need health insurance, be sure to check out HealthCare.gov. It will help you find and compare health care coverage options in your area.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Alabama, contact:
Alabama Department of Insurance
Address: 201 Monroe St, Suite 502,
Montgomery, AL 36104
Mailing Address: PO Box 303351,
Montgomery, AL 36130-3351
Phone: 334-241-4141
800-433-3966
Fax: 334-956-7932
Email:ConsumerServices@insurance.alabama.gov
Website: aldoi.gov/Consumers/
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
Alabama Medicaid Agency
Address: 501 Dexter Avenue,
Montgomery, AL 36104
Mailing Address:
PO Box 5624,
Montgomery, AL 36103-5624
Phone: 334-242-5000
Consumer Line: 800-362-1504
Online Inquiry Form: medicaid.alabama.gov/Contact.aspx
Website: medicaid.alabama.gov
Local consumer assistance:
Medicaid.alabama.gov/content/10.0_Contact/10.1_Medicaid_Contacts/10.1.1_Medicaid_Locations.aspx
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
ALL Kids (Alabama Children’s Health Insurance Program)
Address: Alabama Department of Public Health, The RSA Tower, 201 Monroe Street
Montgomery, AL 36104
Mailing Address: P.O. Box 303017
Montgomery, AL 36130-3017
Phone: 888-373-Kids (5437)
Online Inquiry Form: Alabamapublichealth.gov/about/contact.html
Website: Alabamapublichealth.gov/allkids/
Local consumer assistance:
Medicaid.alabama.gov/content/10.0_Contact/10.1_Medicaid_Contacts/10.1.1_Medicaid_Locations.aspx
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Alabama State Health Insurance Program
Address: Alabama Department of Senior Services, RSA Tower, 201 Monroe Street, Suite 350, Montgomery, AL 36104
Phone: 1-800-AGELINE (800-243-5463)
Local Assistance Line: 334-242-5743
Email: ageline@adss.alabama.gov
Website: alabamaageline.gov/ship/
Local consumer assistance:
Alabamaageline.gov/helpservices/
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
http://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.