The Center for Consumer Information & Insurance Oversight

California Consumer Assistance

California no longer operates a Consumer Assistance Program under the Affordable Care Act. The new consumer protections and benefits of the Affordable Care Act still apply to you, however.

The agencies listed below can help you take advantage of some of these new protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out Covered California. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in California, contact:

California Department of Insurance
300 Capitol Mall
Suite 1600
Sacramento, CA 95814
Toll free: (800) 927-4357
http://insurance.ca.gov/consumers

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:

California Medicaid Program
California Department of Health Care Services
1501 Capitol Avenue
Sacramento, CA 95814
(877) 962- 3633
http://www.medi-cal.ca.gov

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

Children’s Medical Services
(916) 327-1400
https://www.dhcs.ca.gov/services

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Avenue, NW
Washington, DC 20210
(866) 4-USA-DOL ((866) 487-2365)

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Health Insurance Counseling and Advocacy Program (HICAP) California’s State Health Insurance Assistance Program
(800) 434-0222
http://www.aging.ca.gov/hicap

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)
http://www1.va.gov/health/

If you have additional concerns or need assistance with complaints, or a dispute regarding insurance purchased through your employer, Medicaid coverage, Medicare coverage, or “self-insured” employer you can contact:

California Department of Managed Health Care
California Help Center
980 9th St, Suite #500
Sacramento, CA 95814
(888) 466-2219
http://www.HealthHelp.ca.gov
helpline@dmhc.ca.gov

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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