Florida Consumer Assistance
Florida’s participation in the federal Consumer Assistance Program grant was completed in August 2013, but Florida continues to provide assistance to consumers with health insurance questions or problems. The new consumer protections and benefits of the Affordable Care Act still apply to you.
The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage
If you need health insurance, be sure to check out HealthCare.gov. It will help you find and compare health care coverage options in your area.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Florida, contact:
Florida Department of Financial Services
Division of Consumer Services
Address: 200 East Gaines Street
Tallahassee, FL 32399-4288
Toll free: 877-693-5236
Out of State: 850-413-3089
TDD Line: 800-640-0886
Online Contact Form: myfloridacfo.com/ask-fldfs
Email: Consumer.Services@myfloridacfo.com
Website: myfloridacfo.com/division/consumers/home
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
ACCESS (Florida Medicaid Program)
Florida Department of Children and Families
Address: 2415 North Monroe Street, Suite 400
Tallahassee, FL 32303-4190
Mailing Address: Office of Economic Self-Sufficiency Mail Center
P.O. Box 1770
Ocala, FL 34478-1770
Public Benefits and Service Customer Call Center: 850-300-4323
Florida Relay 711
TTY: 1-800-955-8771
Fax: 1-866-886-4342
Online Inquiry Form: www.myflfamilies.com/contact-us/dcf-inquiry
Website: www.myflfamilies.com/
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Florida KidCare (Children’s Health Insurance Program)
Address: 1203 Governors Square Blvd., STE 400,
Tallahassee, FL, 32301
Mailing Address:
P.O. Box 980
Tallahassee, FL 32302
Phone: 1-888-540-KIDS (5437)
TTY: 1-800-955-8771
Toll-Free Fax: 1-866-867-0054
Email: contactus@healthykids.org
Website: www.floridakidcare.org/
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Serving Health Insurance Needs of Elders (SHINE)
Address: 4040 Esplanade Way, Suite 270,
Tallahassee, FL 32399-7000
Toll Free: 1-800-96 ELDER (1-800-963-5337)
TDD/TTY: 1-800-955-8770
Fax: 850-414-2150
Online Contact Form: www.floridashine.org/Contact-Us.aspx
Email: information@elderaffairs.org
Website: www.floridashine.org/
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.