Illinois Consumer Assistance
The Illinois Department of Insurance offers help with health insurance questions or problems. You can contact them at 866-445-4364 for additional information.
The agencies listed below can help you take advantage of some of these new protections and benefits and they can answer your questions about different types of coverage.
If you need health insurance, be sure to check out HealthCare.gov. It will help you find and compare health care coverage options in your area.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Illinois, contact:
Illinois Department of Insurance Consumer Services Section
Chicago Office:
115 S. LaSalle Street, 13th Floor
Chicago, IL 60603
Springfield Office:
320 W. Washington
Springfield, IL 62767
Toll free: 866-445-4364
Email: DOI.complaints@illinois.gov
Website: idoi.illinois.gov
If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:
Department of Healthcare and Family Services (Medicaid)
Chicago Office:
401 South Clinton
Chicago, Illinois 60607
Springfield Office:
Prescott Bloom Building
201 South Grand Avenue, East
Springfield, Illinois 62763
Phone: 1-800-226-0768
TTY: 1-877-204-1012
Email: hfs.webmaster@illinois.gov
Website: hfs.illinois.gov/medicalclients/medicaidguide.html
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Healthcare for All Kids
Chicago Main Office: 401 South Clinton
Chicago, Illinois 60607
Springfield Office: Prescott Bloom Building
201 South Grand Avenue, East
Springfield, Illinois 62763
Phone: 1-866-ALL-KIDS (1-866-255-5437)
TTY: 1-877-204-1012
Email: all.kids@illinois.gov
Website: hfs.illinois.gov/medicalprograms/allkids.html
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Illinois Senior Health Insurance Program (SHIP)
Chicago Office:
Illinois Department on Aging
555 W Monroe St., Suite 1500-S
Chicago, IL 60661-3714
Springfield Office:
Illinois Department on Aging
One Natural Resources Way, Suite 100
Springfield, IL 62702-1271
Phone: 800-252-8966
TRS: 711
Email: AGING.SHIP@illinois.gov
Website: ilaging.illinois.gov/ship.html
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.