Indiana Health Insurance Consumer Help
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Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Indiana, contact:
Indiana Department of Insurance
Address: 311 W Washington St, Indianapolis, IN 46204
Phone: 800-622-4461
317-232-2395
Text: 1-888-311-1846
Email: consumerservices@idoi.in.gov
Website: www.in.gov/idoi/consumer-services/
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
Hoosier Healthwise
Address: 402 West Washington Street MS
25 W461 IGCS, Indianapolis, IN 46207
Member Services: 800-457-4584
Pharmacy Services: 855-577-6317
Email: inoutofstate.inquiries@fssa.in.gov
Website: www.in.gov/medicaid/
Local consumer assistance: www.in.gov/fssa/dfr/ebt-hoosier-works-card/find-my-local-dfr-office/
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Hoosier Healthwise
Address: 402 West Washington Street MS
25 W461 IGCS, Indianapolis, IN 46207
Member Services: 800-457-4584
Pharmacy Services: 855-577-6317
Email: inoutofstate.inquiries@fssa.in.gov
Website: www.in.gov/medicaid/
Local consumer assistance: www.in.gov/fssa/dfr/ebt-hoosier-works-card/find-my-local-dfr-office/
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
State Health Insurance Assistance Program (SHIP)
Address: 311 W Washington St #300
Indianapolis, IN 46204
Phone: 800-452-4800
Fax: 317-234-9633
Website: www.in.gov/ship/
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.