Kentucky’s participation in the federal Consumer Assistance Program grant was completed in October 2011, however, the Kentucky Insurance Department continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-595-6053 (option 1).
If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. - Opens in a new window It will help you find and compare health care coverage options in your area. In addition, the agencies listed below can help answer your questions about different types of coverage available in your state.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Kentucky, contact:
Kentucky Department of Insurance
Physical Address:
500 Mero Street, 2 SE 11
Frankfort, KY 40601
Mailing address:
P.O. Box 517
Frankfort, KY 40602-0517
502-564-6034
Kentucky only: 800-595-6053 (option 1)
TTY: (800) 648-6057
http://healthinsurancehelp.ky.gov
DOI.ConsumerComplaints@ky.gov
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
Kentucky Cabinet for Health and Family Services (CHFS)
(855) 306-8959
KY Relay: 711
Member Services: (800) 635-2570
If you are not eligible for Medicaid, your child may still be eligible for the Children's Health Insurance Program. For questions about eligibility or benefits, go to:
Kentucky Children's Health Insurance Program (KCHIP)
877-KCHIP-18 (877) 524-4718
TTY/TDD: (877) KCHIP-19 (877) 524-4719
Spanish: (800) 662-5397
https://kidshealth.ky.gov/Pages/index.aspx
If you have a question, complaint, or dispute regarding insurance you get through a "self-insured" employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
((866) 444-3272
http://www.askebsa.dol.gov
If you are a veteran and have a question or concern about veterans' health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.