North Carolina Consumer Assistance
CAP Resource
The North Carolina Department of Insurance offers help with health insurance questions or problems. You can contact them at 855-408-1212 for additional information.
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Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
North Carolina Department of Insurance
Address: 3200 Beechleaf Court,
Raleigh, North Carolina 27604
Mailing Address: 1201 Mail Service Center,
Raleigh, North Carolina 27699
Phone: 855-408-1212
Online assistance or complaint request form: my.ncdoi.com/SA_form/INS_COMPLAINT
Website: www.ncdoi.gov/consumers
North Carolina Medicaid
Phone: 888-245-0179
Website: medicaid.ncdhhs.gov/
Local consumer assistance: www.ncdhhs.gov/localDSS
North Carolina Medicaid (No separate CHIP program)
Phone: 888-245-0179
Website: medicaid.ncdhhs.gov/
Local consumer assistance: www.ncdhhs.gov/localDSS
Medicare and Seniors' Health Insurance Information Program (SHIIP)
Phone: 855-408-1212
Website: Ncdoi.gov/consumers/medicare-and-seniors-health-insurance-information-program-shiip
If you have a question, complaint, or dispute regarding insurance you get through a "self-insured" employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are a veteran and have a question or concern about veterans' health care benefits, go to:
U.S. Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.