New Jersey Consumer Assistance
New Jersey’s participation in the federal Consumer Assistance Program grant was completed in October 2011, however, the New Jersey Department of Banking and Insurance continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-446-7467.
If you need health insurance, be sure to check out Get Covered NJ. It will help you find and compare health care coverage options in your area.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in New Jersey, contact:
New Jersey State Insurance Department
Mailing Address: 20 West State Street
PO Box 325
Trenton, NJ 08625
Local: 609-292-7272
Hotline: 800-446-7467
Website: www.nj.gov/dobi/division_consumers/insurance/health.htm
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
New Jersey Medicaid Program
Phone: 800-701-0710
Fax: 609-631-6323
Website: njfamilycare.dhs.state.nj.us
Local consumer assistance: njfamilycare.dhs.state.nj.us/need_help.aspx
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
NJ Family Care (Children's Health Insurance Program)
Phone: 800-701-0710
Fax: 609-631-6323
Website: njfamilycare.dhs.state.nj.us/
Local consumer assistance: njfamilycare.dhs.state.nj.us/need_help.aspx
If you have a question, complaint, or dispute regarding insurance you get through a "self-insured" employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
New Jersey State Senior Health Insurance Information Program (SHIP)
Phone: 800-792-8820
Website: www.nj.gov/humanservices/doas/services/q-z/ship/index.shtml
Local consumer assistance: www.nj.gov/humanservices/doas/assistance/county-offices/index.shtml
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.