Ohio Health Insurance Consumer Help
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Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself or your family, or you have insurance provided by an employer who does business only in Ohio, contact:
Ohio Department of Insurance
Address: 50 W. Town Street, Suite 300,
Columbus, Ohio 43215
Phone: 614-644-2658
Non-Medicare Health Insurance line: 800-686-1526
Online Contact form: insurance.ohio.gov/home/contact-us
Website: insurance.ohio.gov/wps/portal/gov/odi/consumers
If you have a hard time affording health coverage and have questions about Medicaid eligibility or benefits, go to:
Ohio Medicaid
Phone (Consumer Services Hotline): 800-324-8680
Department of Job and Family Services Application Line: 844-640-6446
Website: medicaid.ohio.gov/home
Local consumer assistance: medicaid.ohio.gov/home/update-contact-info/select-county-dropdown
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Children’s Health Insurance Program
Phone (Consumer Services Hotline): 800-324-8680
Department of Job and Family Services Application Line: 844-640-6446
Website: medicaid.ohio.gov/home
Local consumer assistance: medicaid.ohio.gov/home/update-contact-info/select-county-dropdown
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (usually a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Ohio Senior Health Insurance Information Program (OSHIP)
50 W. Town Street, Suite 300
Columbus, OH 43215
(800) 686-1578
https://insurance.ohio.gov/consumers/medicare/01-oship
oshiipmail@insurance.ohio.gov
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.