The Center for Consumer Information & Insurance Oversight

Oregon Consumer Assistance

Oregon’s participation in the federal Consumer Assistance Program grant has been completed, however, the Oregon Health Insurance Marketplace, the health insurance Exchange in your state, continues their program to provide assistance to consumers with health insurance questions or problems. You can contact the Oregon Health Insurance Marketplace via their toll-free hotline at 855-268-3767.

If you need health insurance, be sure to check out’s Plan Finder. - Opens in a new window  It will help you find and compare health care coverage options in your area.  In addition, the agencies listed below can help answer your questions about different types of coverage available in your state.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Oregon, contact:

Oregon Division of Insurance
350 Winter St NE
Salem, OR 97309-0405
(888) 877-4894

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:

Oregon Department of Human Services
Administrative Office
500 Summer Street NE
Salem, OR 91307-1079

You may apply in person at the County Offices of the Department of Health and Human Services, federally qualified rural health centers, and at most hospitals. If you need help, please call (800) 527-5772.   

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

State Children’s Health Insurance Program
Call to speak with an enrollment counselor
(800) 699-9075

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL ((866) 487-2365)

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Senior Health Insurance Benefits Assistance Program
(800) 722-4134

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.


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