Oregon Consumer Assistance

Oregon’s participation in the federal Consumer Assistance Program grant has been completed, however, Oregon Health Connect continues to provide assistance to consumers with health insurance questions or problems. The consumer protections and benefits of the Affordable Care Act still apply to you. You can contact them at 1-866-698-6155.

The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov's Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Oregon, contact:

Oregon Division of Financial Regulation
350 Winter St NE
Salem, OR 97301
(888) 877-4894
https://dfr.oregon.gov/Pages/index.aspx

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:

Oregon Health Plan
(800) 699-9075
http://www.oregon.gov/oha/healthplan/pages/apply.aspx

Find a local branch office: https://www.oregon.gov/DHS/Offices

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

Oregon Health Plan
(800) 699-9075
http://www.oregon.gov/oha/healthplan/pages/apply.aspx

Find a local branch office: https://ww.oregon.gov/DHS/Offices

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Senior Health Insurance Benefits Assistance Program (SHIBA)
(800) 722-4134
http://www.oregon.gov
shiba.oregon@oregon.gov

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

 

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