Virginia Consumer Assistance
The Virginia State Corporation Commission of Insurance offers help with health insurance questions or problems. You can contact them at 877-310-6560 for additional information.
The agencies listed below can help you take advantage of protections and benefits. They can answer your questions about different types of coverage.
If you need health insurance, be sure to check out Virginia's Insurance Marketplace. It will help you find and compare health care coverage options in your area.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Virginia, contact:
Virginia State Corporation Commission
Address: Bureau of Insurance
Tyler Building, 1300 East Main Street,
Richmond, Virginia 23219
Mailing Address: P.O. Box 1157, Richmond, VA 23218
Phone Number: 804-371-9741
Toll Free: 877-310-6560
Email: Bureauofinsurance@scc.virginia.gov
Website: www.scc.virginia.gov/
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
Cover Virginia
Address: Department of Medical Assistance Services
600 East Broad Street,
Richmond, Virginia 23219
Phone: 855-242-8282
TDD: 888-221-1590
Website: www.dmas.virginia.gov/
Local consumer assistance: www.dss.virginia.gov/localagency/index.cgi
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Family Access to Medical Insurance Security (FAMIS)
Address: Department of Medical Assistance Services
600 East Broad Street,
Richmond, Virginia 23219
Phone: 855-242-8282
TDD: 888-221-1590
Email: citizen.services@dss.virginia.gov
Website: coverva.dmas.virginia.gov/learn/coverage-for-children/medicaid-for-children-and-famis/
Local consumer assistance: www.dss.virginia.gov/localagency/index.cgi
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Avenue, NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Virginia Insurance Counseling and Assistance Program (VICAP)
Address: 5620 Cox Road,
Glen Allen, VA 23060
Phone: 804-662-9333 (V/TTY)
Toll Free: 800-552-3402 (V/TTY)
Email: aginginfo@dars.virginia.gov
Website: www.vda.virginia.gov/vicap.htm
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.