Washington Consumer Assistance
CAP Resource
The Washington State Office of the Insurance Commissioner offers help with health insurance questions or problems. You can contact them at 800-562-6900 for additional information.
Get Health Insurance
Visit Washington Health Plan Finder to find and compare health insurance options in your area.
Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Washington, contact:
Washington State Office of the Insurance Commissioner
Address: 5000 Capitol Blvd., SE
Tumwater, WA 98501
Phone: 800-562-6900
Online help form: www.insurance.wa.gov/ask-insurance-expert
Website: www.insurance.wa.gov
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
Apple Health
Phone: 800-562-3022
Email: ASKMEDICAID@hca.wa.gov
Website: www.hca.wa.gov/free-or-low-cost-health-care/i-need-medical-dental-or-vision-care
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Apple Health for Kids (Children’s Health Insurance Program)
Phone: 800-562-3022
Email: ASKMEDICAID@hca.wa.gov
Website: www.hca.wa.gov/free-or-low-cost-health-care/i-need-medical-dental-or-vision-care/children
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Statewide Health Insurance Benefits Advisors (SHIBA)
Address: Office of the Insurance Commissioner
5000 Capitol Blvd., SE
Tumwater, WA 98501
Phone: 800-562-6900
Email: Admin4SHIBA@oic.wa.gov
Website: www.insurance.wa.gov/insurance-resources/medicare
Local consumer assistance: www.insurance.wa.gov/insurance-resources/medicare/get-free-medicare-help-shiba/find-local-shiba-office
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.