West Virginia Consumer Assistance
CAP Resource
The West Virginia Department of Insurance offers help with health insurance questions or problems. You can contact them at 888-879-9842 for additional information.
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Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself and/or your family, or you have insurance provided by an employer who does business only in West Virginia, contact:
West Virginia Department of Insurance
Address: West Virginia Lottery Building
900 Pennsylvania Avenue, 8th Floor,
Charleston, WV 25302
Toll Free: 888-879-9842
Local Line: 304-720-8584
Fax: 304-558-4965
Email: OICConsumerServicesLH@wv.gov
Website: www.wvinsurance.gov/Consumer-Services-L-H
West Virginia Medicaid Program Client Services Hotline
Client Services Line: 800-642-8589
Customer Services Line: 877-716-1212
Email: osaclientservices@wv.gov
Website: bms.wv.gov/page/applying-healthcare
Local consumer assistance: dhhr.wv.gov/pages/field-offices.aspx
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
West Virginia Children’s Health Insurance Program (CHIP)
Phone: 877-716-1212
Alternate Line: 877-982-2447
Online contact form: wv.accessgov.com/chip/Forms/Page/contactchip/contact-chip/1
Website: chip.wv.gov
Local consumer assistance: dhhr.wv.gov/pages/field-offices.aspx
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
West Virginia State Health Insurance Assistance Program (SHIP)
Address: Town Center Mall, 3rd Level
Charleston, WV 25389
Mailing Address: 1900 Kanawha Blvd. East
Charleston, WV 25305
Phone: 877-987-4463
Online contact form: www.wvship.org/ContactSHIPSMP/tabid/137/Default.aspx
Website: www.wvship.org/
Local consumer assistance: www.wvship.org/FindaCounselor/tabid/134/Default.aspx
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.