The Center for Consumer Information & Insurance Oversight

West Virginia Consumer Assistance

West Virginia no longer operates a Consumer Assistance Program under the Affordable Care Act. The new consumer protections and benefits of the law still apply to you, however. 

The agencies listed below can help you take advantage of some of these new protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family, or you have insurance provided by an employer who does business only in West Virginia, contact:

West Virginia Department of Insurance

Mailing Address:
PO Box 50540
Charleston, WV 25305-0540

Physical Address:
1124 Smith St.
Charleston, WV 25301
(304) 558-3386
1-888-TRY-WVIC (1-888-879-9842)
(TDD) (304) 558-1296
(TDD) 1-800-435-7381

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:  

West Virginia Department of Health and Human Services
You may apply in person at the County Offices of the Department of Health and Human Services. If you need help, please call Client Services toll free at 1-800-642-8589 or in Charleston at (304) 558-2400.

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

West Virginia Children’s Health Insurance Program (CHIP)

1-877-WVA-CHIP (1-877-982-2447)

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
1-866-4-USA-DOL (1-866-487-2365)

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

West Virginia State Health Insurance Assistance Program (SHIP)

(304) 558-3317

(877) 987-4463

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (1-877-222-8387)

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.


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