Arkansas Consumer Assistance
CAP Resource
The Arkansas Insurance Department offers help with health insurance questions or problems. You can contact them at 800-852-5494 for additional information.
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Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Arkansas, contact:
Arkansas Insurance Department
Address: Consumer Services Division
1 Commerce Way, Suite 102
Little Rock, AR 72202
Phone: 501-371-2640
800-852-5494
Email: insurance.consumers@arkansas.gov
Website: insurance.arkansas.gov/
If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:
Arkansas Medicaid
Mailing Address: Division of Medical Services
P.O. Box 1437, Slot S401
Little Rock, AR 72203-1437
Phone (Customer Service): 800-482-8988
General Medicaid Questions: 888-482-5431
Local consumer assistance: humanservices.arkansas.gov/contact-us/county-office-map/
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
ARkids First
Mailing Address: Division of Medical Services
P.O. Box 1437, Slot S401
Little Rock, AR 72203-1437
Phone: 888-474-8275
Website: humanservices.arkansas.gov/divisions-shared-services/medical-services/healthcare-programs/arkids/
Local consumer assistance: humanservices.arkansas.gov/contact-us/county-office-map/
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Arkansas State Health Insurance Program (AR SHIIP)
Address: 1 Commerce Way
Little Rock, AR 72202
Phone: 800-224-6330
501-371-2782
Fax: 501-371-2781
Email: insurance.SHIIP@arkansas.gov
Website: insurance.arkansas.gov/consumer-services/senior-health/
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
http://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.