Hawaii Health Insurance Consumer Help
Hawaii does not operate a Consumer Assistance Program under the Affordable Care Act. The new consumer protections and benefits of the law still apply to you.
The agencies listed below can help you take advantage of some of these protections and benefits. They can answer your questions about different types of coverage.
If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Hawaii, contact:
Department of Commerce and Consumer Affairs
Address: King Kalakaua Building
335 Merchant Street, Rm. 213
Honolulu, Hawaii 96813
Mailing Address: Insurance Division
P.O. Box 3614
Honolulu, Hawaii 96811
Phone: 808-586-2790
Fax: 808-586-2806
Email: insurance@dcca.hawaii.gov
Website: cca.hawaii.gov/ins/
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
Med-QUEST
Oahu: 808-524-3370
Neighboring Islands: 800-316-8005
TTY/TDD: 711
Website: medical.mybenefits.hawaii.gov/
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Med-QUEST
Oahu: 808-524-3370
Neighboring Islands: 800-316-8005
TTY/TDD: 711
Website: medical.mybenefits.hawaii.gov/
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Hawaii State Health Insurance Assistance Program
Address: Executive Office on Aging
250 S. Hotel St
Suite 406
Honolulu, HI 96813
Oahu: 808-586-7299
Neighboring Islands: 1-888-875-9229
Fax: 808-586-0185
Email: info@hawaiiship.org
Website: hawaiiship.org
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.