Michigan Consumer Assistance
CAP Resource
The Michigan Department of Insurance and Financial Services (DIFS) offers help with health insurance questions or problems. You can contact them at 877-999-6442 for additional information.
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Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Michigan, contact:
Department of Insurance and Financial Services (DIFS)
Address: 530 W. Allegan Street, 7th Floor,
Lansing, MI 48933
Mailing Address: PO Box 30220
Lansing, MI 48909-7720
Phone: 877-999-6442
Email: DIFS-HICAP@michigan.gov
Website: www.michigan.gov/HICAP
Local consumer assistance: 517-284-8800
If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:
MI Bridges (Michigan Medicaid)
Phone: 855-789-5610
Website: newmibridges.michigan.gov/s/isd-landing-page?language=en_US
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
MI Child
Phone: 855-789-5610
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
MI Options- State Health Insurance Assistance Program (Michigan Medicare Assistance Program)
Phone: 800-803-7174
General Info Website: www.michigan.gov/mdhhs/adult-child-serv/adults-and-seniors/acls/state-health-insurance-assistance-program
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.