Help Desk Support
|
APPLICATION (Help Desk Name) |
PHONE |
|
|
Agent Broker Marketplace Support (Agent/Broker Email Help Desk) |
(855) 267-1515 |
FFMProducer-AssisterHelpDesk@cms.hhs.gov |
|
Administrative Simplification Enforcement Testing Tool (ASSETT HD) |
(703) 951-6810 |
asett@actionet.com |
|
The Benefits Coordination & Recovery System (COB&R HD) |
(888) 268-6495 |
cobrhelp@nhassociates.com |
|
Bundled Payments EFT (Bundled Payments HD) |
(410) 786-2730 |
BundledPayments@cms.hhs.gov |
|
Chronic Condition Warehouse (CCW Helpdesk) |
(866) 766-1915 |
CCWHelp@GDIT.com |
|
CCIIO Enrollment Resolution and Reconciliation System (CERRS) (Cognosante Helpdesk) |
(703) 206-6199 or (480) 481-5940 |
helpdesk@cognosante.com
|
|
Cisco WebEx (WebEx Support) |
(443) 764-4526 |
OTS_WebEx@cms.hhs.gov |
|
Coordination of Benefits (COB) (MAPD HD) |
(800) 927 - 8069 |
mapdhelp@cms.hhs.gov |
|
Competitive Bidding Implementation Carrier (CBIC HD) |
(877) 577 - 5331 |
cbic.admin@palmettogba.com |
|
CO-OP Program Management System (CPMS) (MDX Help Desk) |
(855) 267 - 1515 |
CMS_feps@cms.hhs.gov |
|
Durable Medical Equipment, Prosthetics, Orthotics & Supplies (DMEPOS) Bidding System (CBIC HD) |
(877) 577 - 5331 |
cbic.admin@palmettogba.com |
|
Electronic Correspondence Referral System (ECRS) (EDI HD) |
(646) 458-6740 |
ecrshelp@ehmedicare.com |
|
Eligibility and Enrollment Medicare Online (ELMO) (MAPD HD) |
(800) 927 - 8069 |
mapdhelp@cms.hhs.gov |
|
Enterprise Privacy Policy Engine (EPPE) (EPPE HD) |
(844) 377-3382 |
eppe@cms.hhs.go |
|
Electronic Retroactive Processing Transmission (eRPT) (MAPD HD) |
(800) 927 - 8069 |
mapdhelp@cms.hhs.gov |
|
First Coast Service Options’ Internet portal (FCSO) (FCSO HD) |
(855) 416 - 4199 |
fcsospothelp@fcso.com |
|
FFM-Eligibility Support Desktop (ESD Application Support) |
N/A |
helpdesk@serco-cms.com |
|
Small Business Health Options Program (SHOP/SHIM Call Center/Support) |
(800) 706 - 7893 |
|
|
Fee For Service Data Collection System (FFSDCS) (CLFS Help Desk and ASP Help Desk) |
(844) 876 - 0765 |
clfshelpdesk@dcca.com and asphelpdesk@dcca.com |
|
Gentran (Gentran Help Desk) |
(410) 786-2580 |
gentran-support@cms.hhs.gov |
|
Health Insurance Portability and Accountability Act (HIPAA) Eligibility Transaction System (HETS) Desktop Application – HDT (MCARE HD) |
(866) 324-7315 |
mcare@cms.hhs.gov |
|
Health Insurance Oversight System (HIOS) (MDX Help Desk) |
(855) 267 - 1515 |
CMS_feps@cms.hhs.gov |
|
Innovation Center (CICDIM Service Desk) |
(844) 711-2664 |
CICDIMServiceDesk@actionet.com |
|
Internet Server (ISV Help Desk) |
(410) 786-2580 |
ISV-Support@cms.hhs.gov |
|
Medicaid and CHIP Program Systems (MACPro) (MACPro HD) |
(301) 547 - 4688 |
MACPro_HelpDesk@cms.hhs.gov |
|
Medicare Advantage/Medicare Advantage - Prescription Drug/Prescription Drug Plan/Cost Contracts/ Medicaid State Agency (MAPD HD) |
(800) 927 - 8069 |
mapdhelp@cms.hhs.gov |
|
Marketplace Change Utility (MCU) (MDX Help Desk) |
(855) 267 - 1515 |
CMS_feps@cms.hhs.gov |
|
MACBIS Medicaid Drug Program (MDP) (MDP Help Desk) |
(833) 879-6075 |
DDRHelpDesk@dcca.com |
|
MDR State Exchange (MAPD HD) |
(800) 927 - 8069 |
mapdhelp@cms.hhs.gov |
|
Medicare Exclusion Database (EUS Helpdesk) |
(866) 484-8049 |
eussupport@cgi.com |
|
Multidimensional Insurance Data Analytics System (MIDAS Support) |
(240) 581-8499
|
MIDASSupport@caci.com |
|
Marketplace Learning Management System (MLMS HD) |
N/A |
MLMShelpdesk@cms.hhs.gov |
|
Novitasphere (Novitas HD) |
(877) 235 - 8073 |
novitasspherehelp@novitas-solutions.com |
|
Open Payments (Open Payments HD) |
(855) 326 - 8366 |
Openpayments@cms.hhs.gov |
|
Performance Metrics Database & Analytics System - Medicaid 1115 Demonstrations (PMDA Section 1115 Help Desk) |
(443) 775-3226 |
pmda1115_cvp_help@cvpcorp.com |
|
Provider Statistical and Reimbursement / System for Tracking Audit and Reimbursement (EUS Helpdesk) |
(866) 484-8049 |
eussupport@cgi.com |
|
Physician Value (PV HD) |
(866) 288 - 8912 |
pvhelpdesk@cms.hhs.gov |
|
QualityNet Authorization and Role Management System (QualityNet HD) |
(866) 288 - 8912 |
qnetsupport@hcqis.org |
|
Quality Reporting Programs (QualityNet HD) |
(866) 288 - 8912 |
qnetsupport@hcqis.org |
|
Salesforce (CMS Salesforce HelpDesk) |
(888) 734-6433, option 5 |
CMMIForceSupport@cms.hhs.gov |
|
State Exchange Resource Tracking System (SERTS) (MDX Help Desk) |
(855) 267 - 1515 |
CMS_feps@cms.hhs.gov |
|
State Exchange Resource Virtual Information System (SERVIS) (MDX Help Desk) |
(855) 267 - 1515 |
CMS_feps@cms.hhs.gov |
|
Scalable Login System (SLS Support) |
N/A |
sls@ffm2.org, sls@navahq.com |
|
Transformed Medicaid Statistical Information System (T-MSIS HD) |
N/A |
t-msis_helpdesk@cms.hhs.gov |
|
Unified Case Management (UCM Help Desk) |
(844) 826 - 3375 |
cmsucmsd@us.ibm.com; ucmhelpdesk@cms.hhs.gov |
|
Opportunity to Network and Engage (zONE) (MDX Help Desk) |
(855) 267 - 1515 |
CMS_feps@cms.hhs.gov |