Help Desk Support

APPLICATION

(Help Desk Name)

PHONE

E-MAIL

Agent Broker Marketplace Support

(Agent/Broker Email Help Desk)

(855) 267-1515

FFMProducer-AssisterHelpDesk@cms.hhs.gov

Administrative Simplification Enforcement Testing Tool

(ASSETT HD)

(703) 951-6810

asett@actionet.com

The Benefits Coordination & Recovery System

(COB&R HD)

(888) 268-6495

cobrhelp@nhassociates.com

Bundled Payments EFT

(Bundled Payments HD)

(410) 786-2730

BundledPayments@cms.hhs.gov

Chronic Condition Warehouse

(CCW Helpdesk)

(866) 766-1915

CCWHelp@GDIT.com

CCIIO Enrollment Resolution and Reconciliation System (CERRS)

(Cognosante Helpdesk)

(703) 206-6199 or (480) 481-5940

helpdesk@cognosante.com

 

Cisco WebEx

(WebEx Support)

(443) 764-4526

OTS_WebEx@cms.hhs.gov

Coordination of Benefits (COB)

(MAPD HD)

(800) 927 - 8069

mapdhelp@cms.hhs.gov

Competitive Bidding Implementation Carrier (CBIC HD)

(877) 577 - 5331

cbic.admin@palmettogba.com

CO-OP Program Management System (CPMS)

(MDX Help Desk)

(855) 267 - 1515

CMS_feps@cms.hhs.gov

Durable Medical Equipment, Prosthetics, Orthotics & Supplies (DMEPOS) Bidding System

(CBIC HD)

(877) 577 - 5331

cbic.admin@palmettogba.com

Electronic Correspondence Referral System (ECRS)

(EDI HD)

(646) 458-6740

ecrshelp@ehmedicare.com

Eligibility and Enrollment Medicare Online (ELMO)

(MAPD HD)

(800) 927 - 8069

mapdhelp@cms.hhs.gov

Enterprise Privacy Policy Engine (EPPE)

(EPPE HD)

(844) 377-3382

eppe@cms.hhs.go

Electronic Retroactive Processing Transmission (eRPT)

(MAPD HD)

(800) 927 - 8069

mapdhelp@cms.hhs.gov

First Coast Service Options’ Internet portal (FCSO)

(FCSO HD)

(855) 416 - 4199

fcsospothelp@fcso.com

FFM-Eligibility Support Desktop

(ESD Application Support)

N/A

helpdesk@serco-cms.com

Small Business Health Options Program

(SHOP/SHIM Call Center/Support)

(800) 706 - 7893

 

Fee For Service Data Collection System (FFSDCS)

(CLFS Help Desk and ASP Help Desk)

(844) 876 - 0765

clfshelpdesk@dcca.com and asphelpdesk@dcca.com

Gentran

(Gentran Help Desk)

(410) 786-2580

gentran-support@cms.hhs.gov

Health Insurance Portability and Accountability Act (HIPAA) Eligibility Transaction System (HETS) Desktop Application – HDT

(MCARE HD)

(866) 324-7315

mcare@cms.hhs.gov

Health Insurance Oversight System (HIOS)

(MDX Help Desk)

(855) 267 - 1515

CMS_feps@cms.hhs.gov

Innovation Center

(CICDIM Service Desk)

(844) 711-2664

CICDIMServiceDesk@actionet.com

Internet Server

(ISV Help Desk)

(410) 786-2580

ISV-Support@cms.hhs.gov

Medicaid and CHIP Program Systems (MACPro)

(MACPro HD)

(301) 547 - 4688

MACPro_HelpDesk@cms.hhs.gov

Medicare Advantage/Medicare Advantage - Prescription Drug/Prescription Drug Plan/Cost Contracts/ Medicaid State Agency

(MAPD HD)

(800) 927 - 8069

mapdhelp@cms.hhs.gov

Marketplace Change Utility (MCU)

(MDX Help Desk)

(855) 267 - 1515

CMS_feps@cms.hhs.gov

MACBIS Medicaid Drug Program (MDP)

(MDP Help Desk)

(833) 879-6075

DDRHelpDesk@dcca.com

MDR State Exchange

(MAPD HD)

(800) 927 - 8069

mapdhelp@cms.hhs.gov

Medicare Exclusion Database

(EUS Helpdesk)

(866) 484-8049

eussupport@cgi.com

Multidimensional Insurance Data Analytics System

(MIDAS Support)

(240) 581-8499

 

MIDASSupport@caci.com

Marketplace Learning Management System

(MLMS HD)

N/A

MLMShelpdesk@cms.hhs.gov

Novitasphere

(Novitas HD)

(877) 235 - 8073

novitasspherehelp@novitas-solutions.com

Open Payments

(Open Payments HD)

(855) 326 - 8366

Openpayments@cms.hhs.gov

Performance Metrics Database & Analytics System - Medicaid 1115 Demonstrations

(PMDA Section 1115 Help Desk)

(443) 775-3226

pmda1115_cvp_help@cvpcorp.com

Provider Statistical and Reimbursement / System for Tracking Audit and Reimbursement

(EUS Helpdesk)

(866) 484-8049

eussupport@cgi.com

Physician Value

(PV HD)

(866) 288 - 8912

pvhelpdesk@cms.hhs.gov

QualityNet Authorization and Role Management System

(QualityNet HD)

(866) 288 - 8912

qnetsupport@hcqis.org

Quality Reporting Programs

(QualityNet HD)

(866) 288 - 8912

qnetsupport@hcqis.org

Salesforce

(CMS Salesforce HelpDesk)

(888) 734-6433, option 5

CMMIForceSupport@cms.hhs.gov

State Exchange Resource Tracking System (SERTS)

(MDX Help Desk)

(855) 267 - 1515

CMS_feps@cms.hhs.gov

State Exchange Resource Virtual Information System (SERVIS)

(MDX Help Desk)

(855) 267 - 1515

CMS_feps@cms.hhs.gov

Scalable Login System

(SLS Support)

N/A

sls@ffm2.org, sls@navahq.com

Transformed Medicaid Statistical Information System

(T-MSIS HD)

N/A

t-msis_helpdesk@cms.hhs.gov

Unified Case Management

(UCM Help Desk)

(844) 826 - 3375

cmsucmsd@us.ibm.com; ucmhelpdesk@cms.hhs.gov

Opportunity to Network and Engage (zONE)

(MDX Help Desk)

(855) 267 - 1515

CMS_feps@cms.hhs.gov

Page Last Modified:
12/02/2019 04:00 PM