CMS installed a change to the HETS 270/271 application late Thursday night that has resolved the time out issues that began on Monday December 17, 2012. HETS 270/271 response times are now normal with no measurable time outs.
If you encounter any performance issues with the HETS 270/271 application, please notify the Help Desk accordingly.
Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk