Jennifer Shapiro

Jennifer (Jenn) Shapiro originally joined CMS in 2002 and is currently serving as the Acting Director of the Office of Program Operations and Local Engagement (OPOLE). Previously, Jenn was the SES Director of the Medicare Plan Payment Group (MPPG) in the Center for Medicare (CM) for eight years. As MPPG Director, she was responsible for all payment policy and operations for the Medicare Advantage (Part C) and Prescription Drug (Part D) programs at CMS. In this capacity, Jenn oversaw policy development, program implementation, data collection, and day-to-day management of more than $680 billion in annual federal payments to Medicare health and prescription drug plans. 

Previously, Jenn spent more than a decade in the Medicare Drug Benefit and C&D Data Group (MDBG) in CM, most recently as MDBG Deputy Director. In this role, she oversaw Medicare prescription drug benefit policy and operations, including drug formularies, drug coverage, compliance, applications, clinical issues, as well as quality ratings, system operations, and consumer surveys. In her first MDBG role as Director of the Division of Benefit Purchasing and Monitoring, Jenn was responsible for prescription drug plan account management. She coordinated closely with the regional offices and later helped lead the transition of prescription drug plan account management to the ROs. For years, Jenn led monitoring and routine compliance of Part D plans, and created and implemented both the compliance continuum and past performance review process. 

Jenn also served as the Chief Negotiator for CMS’s 2017 collective bargaining agreement, during which time she developed a strong familiarity with the full range of Agency operations. Jenn holds a Master of Public Health degree from Johns Hopkins University.