Tennessee Consumer Assistance
CAP Resource
The Tennessee Department of Commerce and Insurance offers help with health insurance questions or problems. You can contact them at 800-342-4029 for additional information.
Get Health Insurance
Visit HealthCare.gov to find and compare health insurance options in your area.
Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Tennessee, contact:
Tennessee Department of Commerce and Insurance
Consumer Insurance Services
500 James Robertson Parkway
Nashville, TN 37243
(800) 342-4029
(615) 741-2218
https://www.tn.gov/commerce/insurance-division.html
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
TennCare Medicaid
Address: P.O. Box 305240, Nashville, TN 37203
Phone: 855-259-0701
TTY/TDD: 877-779-3103
Email: Tenn.Care@tn.gov
Website: www.tn.gov/tenncare/members-applicants/eligibility/tenncare-medicaid.html
To apply: www.tenncareconnect.tn.gov
Local consumer assistance: www.tn.gov/health/health-program-areas/localdepartments.html
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
CoverKids (Children's Medicaid Insurance Program)
Address: P.O. Box 305240, Nashville, TN 37203
Phone: 855-259-0701
TTY/TDD: 877-779-3103
Website: www.tn.gov/coverkids/coverkids.html
To apply: www.tenncareconnect.tn.gov
Local consumer assistance: www.tn.gov/health/health-program-areas/localdepartments.html
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Tennessee State Health Insurance Assistance Program (TN SHIP)
Tennessee Commission on Aging and Disability
Phone: 877-801-0044
Email: dda.ship@tn.gov
Website: www.tn.gov/disability-and-aging/disability-aging-programs/tn-ship.html
Local consumer assistance: www.tn.gov/disability-and-aging/disability-aging-programs/tn-ship/medicare-counseling-sites.html
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.