Colorado Health Insurance Consumer Help
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Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Colorado, contact:
Colorado Division of Insurance
Address: 1560 Broadway, Suite 850
Denver, CO 80202
Phone: 303-894-7499
800-930-3745
Email: DORA_Insurance@state.co.us
Website: doi.colorado.gov/
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
Health First Colorado
Phone: 800-221-3943
State Relay: 711
Fax: 303-866-4411
Email: CBMS.Help@state.co.us
Website: Healthfirstcolorado.com/
Local consumer assistance: apps.colorado.gov/apps/maps/hcpf.map
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Child Health Plan Plus (CHF+)
Department of Health Care Policy & Financing
Mailing Address: P.O. Box 17548,
Denver CO 80217
Members Phone Line: 800-221-3943
Customer Service: 800-359-1991
State Relay: 711
Email: hcpf_chpplus@state.co.us
Website: Hcpf.colorado.gov/chp
Local consumer assistance: apps.colorado.gov/apps/maps/hcpf.map
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Senior Health Insurance Assistance Program (SHIP)
Address: Colorado Division of Insurance
1560 Broadway, Suite 850
Denver, CO 80202
SHIP: 888-696-7213
Senior Medicare Patrol (SMP): 800-503-5190
Email: dora_seniormedicarepatrol@state.co.us
Website: doi.colorado.gov/insurance-products/health-insurance/senior-health-care-medicare
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.