Kentucky Consumer Assistance
CAP Resource
The Kentucky Department of Insurance offers help with health insurance questions or problems. You can contact them at 502-564-3630 for additional information.
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Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Kentucky, contact:
Kentucky Department of Insurance
Address: 500 Mero Street
Frankfort, KY 40601
Phone: 502-564-3630
Email: DOI.ConsumerComplaints@ky.gov
Website: insurance.ky.gov
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
Kynect
Address: 275 E Main St, Frankfort, KY 40621
Phone: 855-459-6328
Alternate: 855-306-8959
Website: kynect.ky.gov/s/?language=en_US
Local consumer assistance: kynect.ky.gov/benefits/s/find-dcbs-office?language=en_US
If you are not eligible for Medicaid, your child may still be eligible for the Children's Health Insurance Program. For questions about eligibility or benefits, go to:
KCHIP
Address: 275 E Main St, Frankfort, KY 40621
Phone: 855-459-6328
Alternate: 855-306-8959
Website: kidshealth.ky.gov/Pages/index.aspx
Local consumer assistance: kynect.ky.gov/benefits/s/find-dcbs-office?language=en_US
If you have a question, complaint, or dispute regarding insurance you get through a "self-insured" employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
((866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Kentucky State Health Insurance Assistance Program (SHIP)
Address: 275 East Main St 3E-E Frankfort, Kentucky 40621
Phone: 877-293-7447
Email: dailaging@ky.gov
Website: www.chfs.ky.gov/agencies/dail/Pages/ship.aspx
If you are a veteran and have a question or concern about veterans' health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.