Louisiana Health Insurance Consumer Help
Louisiana does not operate a Consumer Assistance Program under the Affordable Care Act. The consumer protections and benefits of the law still apply to you.
The agencies listed below can help you take advantage of some of these new protections and benefits. They can answer your questions about different types of coverage.
If you need health insurance, be sure to check out HealthCare.gov. It will help you find and compare health care coverage options in your area.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Louisiana, contact:
Louisiana Department of Insurance
Address: 1702 N. Third Street
Baton Rouge, LA 70802
Mailing Address: P.O. Box 94214
Baton Rouge, LA 70804
Local: 225-342-5900
Toll free: 800-259-5300
Website: ldi.la.gov/
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
Louisiana Medicaid Agency
Address: Louisiana Department of Health
628 N. 4th Street
Baton Rouge, LA 70802
Phone: 225-342-9500
1-888-342-6207
Fax: 225-342-5568
Email: MyMedicaid@la.gov
Website: ldh.la.gov/healthy-louisiana
Local consumer assistance: ldh.la.gov/directory/category/158
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
LaCHIP
Address: Louisiana Department of Health
628 N. 4th Street
Baton Rouge, LA 70802
Phone: 225-342-9500
1-888-342-6207
TTY: 1-800-220-5404
Email: MyMedicaid@la.gov
Website: ldh.la.gov/medicaid/lachip
Local consumer assistance: ldh.la.gov/directory/category/158
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Senior Health Insurance Information Program (SHIIP)
(800) 259-5300
(225) 342-5301
https://www.Idi.la.gov/consumers/senior-health-shiip
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.