Montana Consumer Assistance
CAP Resource
The Montana Commissioner of Securities and Insurance offers help with health insurance questions or problems. You can contact them at 800-332-6148 for additional information.
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Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Montana, contact:
Office of the Montana State Auditor
Montana Commissioner of Securities and Insurance
Address: 840 Helena Avenue
Helena, MT 59601
Toll-free: 800-332-6148
Direct Line for Life and Health Division: 406-444-2524
Fax: 406-444-1980
Email: ics@mt.gov
Website: csimt.gov
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
Montana Medicaid
Mailing Address: Human and Community Services
PO Box 202925
Helena, MT 59620
Phone: 888-706-1535
Website: dphhs.mt.gov/MontanaHealthcarePrograms/MemberServices
Local consumer assistance: dphhs.mt.gov/hcsd/OfficeofPublicAssistance
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Healthy Montana Kids (HMK) Children’s Health Insurance Program (CHIP)
Phone: 888-706-1535
Website: dphhs.mt.gov/HMK/
Local consumer assistance: dphhs.mt.gov/hcsd/OfficeofPublicAssistance
If you have a question, complaint, or dispute regarding insurance you get through a "self-insured" employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL ((866) 487-2365)
http://www.dol.gov/ebsa/consumer_info_health.html
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Montana State Health Insurance Assistance Program (SHIP)
Department of Public Health and Human Services
Senior and Long Term Care Division (SLTC)
Mailing Address: PO Box 4210, Helena MT 59604
Phone: 800-551-3191
Website: dphhs.mt.gov/SLTC/aging/SHIP
Local consumer assistance: 406-444-4077
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.