Virgin Islands Consumer Assistance
The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage.
If you live in Virgin Islands, you’re not eligible to use the Marketplace to enroll in health coverage. Check with your territory’s government offices to learn about Medicaid, CHIP, and other health care options.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in the Virgin Island, contact:
US Virgin Islands Division of Banking and Insurance
St. Croix:
1131 King Street, Suite 101, Christiansted,
St. Croix, VI 00820
Phone: 340-773-6449
St. Thomas:
5049 Kongens Gade
St. Thomas, Virgin Islands 00802
Phone: 340-774-2991
Website: ltg.gov.vi/
If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:
Department of Human Services
St. Croix Office: 3012 Golden Rock, Christiansted,
St. Croix, VI 00820
Phone (St Croix): 340-718-2980
St John Office:
DHS Head Quarters in St. John
Cruz Bay, St. John
Phone: 340-776-6334
Fax: 340-779-4097
St. Thomas Office:
1303 Hospital Ground, Knud Hansen Complex, Building A,
St. Thomas, VI 00802
Phone: 340-774-0930
Website: dhs.vi.gov/
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Department of Human Services
St. Croix Office: 3012 Golden Rock, Christiansted,
St. Croix, VI 00820
Phone (St Croix): 340-718-2980
St John Office:
DHS Head Quarters in St. John
Cruz Bay, St. John
Phone: 340-776-6334
Fax: 340-779-4097
St. Thomas Office:
1303 Hospital Ground, Knud Hansen Complex, Building A,
St. Thomas, VI 00802
Phone: 340-774-0930
Website: dhs.vi.gov/
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Medicare/SHIP
Address: Nisky Center, Suite 2A, St. Thomas, VI 00802
Mailing Address: 5049 Kongens Gade, St. Thomas, VI 00802
St. Thomas/St. John: 340-774-2991 ext. 4508
Alternate Contact for St. Croix: 340-773-6449
Website: ltg.gov.vi/departments/vi-ship-medicare/
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.