IDR Gateway
In late 2026, the Federal Independent Dispute Resolution (IDR) process will transition from single-use web forms to the new IDR Gateway, which will provide a secure, centralized platform that parties can use to manage disputes.
IDR Gateway users will be able to:
- Start and respond to disputes.
- Access dispute dashboards and reports associated with their organization.
- Track dispute information, including disputes assigned to a certified IDR entity.
- Monitor assigned disputes by process phase.
- Review notifications regarding dispute activity.
The IDR Gateway will also bring important new security features, including identity verification processes and protocols that permit only U.S.-based users to access the Federal IDR process.
Until then, continue using the Federal IDR web forms.
Who Should Sign Up?
Organizations and individuals that process disputes, represent parties, or submit IDR web forms in the current Federal IDR process must sign up to manage disputes in the IDR Gateway.
If a party uses a third-party administrator or another organization to process disputes, the party does not need to sign up for the IDR Gateway but must ensure the third-party administrator or organization responsible for managing dispute processing activities signs up for an IDR Gateway account.
Next Steps
All potential users of the IDR Gateway can begin creating accounts on September 15, 2026.
- Your organization should select at least one IDR Gateway administrator (CMS recommends two, and no more than 10) to set up your organization in the IDR Gateway.
- The Federal IDR Team will email selected administrators instructions to create their accounts and set up their organizations.
- If your organization selects you as an administrator and the Federal IDR Team did not email you instructions, email IDRGatewayHelp@cms.hhs.gov.
Questions?
Email IDRGateway@cms.hhs.gov or call 1-800-965-3059.