The CMS Office of Minority Health works to ensure that people with disabilities receive equal access to quality health care information and services. Use this page to find tools and resources that can help you improve services and help patients understand their rights.
Modernizing Health Care to Improve Physical Accessibility
How to Improve Physical Accessibility at Your Health Care Facility (PDF): This resource helps health care providers, staff, and administrators in a variety of outpatient settings improve the accessibility of their health care facility. It outlines physical barriers people may face, highlights actions health care facilities can take to assess accessibility, and describes ways to design and implement programs and policies that eliminate barriers for people with disabilities.
A Primer for Providers (PDF): This resource helps staff in health care settings improve quality, satisfaction, and physical accessibility for people with disabilities. This primer offers strategies and resources to remove barriers and deliver high-quality, patient-centered, and physically accessible care for individuals with disabilities.
Resources Inventory (PDF): The resources in this inventory include guidance on how to increase physical accessibility of medical services, tools to assess your practice or facility's accessibility, and tips and training materials to support efforts to reduce barriers and improve quality of care for individuals with disabilities.
Training: This free web-based training course offers solutions for increasing the physical accessibility of health care settings and services for people with disabilities.
Modernizing Health Care to Improve Communication Accessibility
Individuals Who Are Blind or Have Low Vision (PDF): When serving a patient who is blind or has low vision it is important for an organization to plan how it will provide effective, accessible communication. This resource describes how to assess practices, develop communication plans, and be prepared to implement accessible services.
Individuals Who Are Deaf or Hard of Hearing (PDF): When serving a patient who is deaf or hard of hearing it is important for an organization to plan how it will provide effective, accessible communication. This resource describes how to assess practices, develop communication plans, and be prepared to implement accessible services.
Navigating Health Care with a Disability – Our Stories: Video Vignettes
Issue Brief: Improving Health Care for Adults with Disabilities (PDF): This issue brief outlines data sources that health care organizations and researchers can use to better understand the impact that social determinants of health have on people with disabilities. It also provides data sources and examples of how data is useful in identifying opportunities for quality improvement in health care.
Issue Brief: Increasing the Physical Accessibility of Health Care Facilities (PDF): One of the most prominent challenges for people with physical disabilities is overcoming the barriers to entering and navigating health care facilities. This brief provides an overview of why physical accessibility is important for people with disabilities, discusses laws enacted to promote accessibility, provides examples of federal and state-level efforts to increase accessibility, and offers suggestions for improving physical accessibility of health care facilities on a broader scale.