The Center for Consumer Information & Insurance Oversight
Consumer Assistance Program (CAP Grants)
The Consumer Assistance Program Grants (CAP Grants) provide the resources necessary to help educate and provide accurate information to consumers who are making difficult health care decisions.
CAP Grants to States and Territories
The CAP Grants program has provided nearly $60 million in new resources to help states and territories establish or strengthen consumer assistance programs. These programs will empower consumers by providing direct services to answer health insurance questions.
All states were eligible to apply for these grants, which have helped expand consumer assistance efforts on the state level, including:
- Helping consumers enroll in health coverage
- Helping consumers file complaints and appeals against health plans
- Helping consumers obtain premium tax credits through Marketplaces
- Educating consumers about their rights and empowering them to take action
- Tracking consumer complaints to help identify problems and strengthen enforcement
Eligible applicants could include state insurance departments, state attorneys general offices, independent state consumer assistance agencies, or other state agencies. States were also permitted to partner with non-profit organizations that have a track record of working with consumers.