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Home Health Quality Reporting Program Help Desks ​

This page provides contact information for providers to ask questions, troubleshoot problems, and request guidance and support. The different Help Desks and their focus areas are listed below.

PLEASE DO NOT SEND ANY IDENTIFIABLE PATIENT INFORMATION THROUGH EMAIL. This includes medical record numbers, dates of birth, service dates (including visit dates, admission dates, or discharge dates), or any other data items considered identifiers or Protected Health Information (PHI) under HIPAA. 

Home Health Quality Help Deskhomehealthqualityquestions@cms.hhs.gov

Questions related to: Home Health Quality Measures including, but not limited to: quality manuals, quality measures, measure calculation (OBQI, OBQM, PBQI, Quality of Patient Care Stars, Home Health Compare), risk adjustment, public reporting, and Quality Assessment Only (QAO)/Pay for Reporting (P4R). 

Home Health CAHPS: hhcahps@rti.org; Phone: 1-866-354-0985

Questions related to the Home Health CAHPS Survey or the Patient Survey Star Ratings 

Home Health Value-Based Purchasing (HHVBP) Help Desk: HHVBPquestions@cms.hhs.gov

Questions related to the HHVBP Model including, but not limited to, questions related to Total Performance Score (TPS) calculation, HHVBP reports, and payment adjustments. For support with registration for the HHVBP Secure Portal or obtaining a CMS EIDM User ID, please call the HHVBP Technical Support Help Desk 1-844-280-5628 (Monday through Friday, 8:30 AM to 6:00 PM Eastern Time, except federal holidays).

Reconsideration, Exceptions and Extensions: HHAPUReconsiderations@cms.hhs.gov

HH providers can submit a reconsideration request or ask other questions related to reconsideration and appeals procedures for payment determination, or exceptions and extensions for extraordinary circumstances. 

Technical Help Desk: help@qtso.com ; Phone: 1-877-201-4721 (Monday-Friday 7:00 a.m. - 7:00 p.m. Central Time)

Questions related to the CASPER Folders, QIES, JHAVEN, or other technical assistance information, including error messages or record rejections. 

Star Ratings Help Desks 

Patient Survey Stars & Home Health CAHPS: hhcahps@rti.org; Phone: 1-866-354-0985

Questions related to the Home Health CAHPS Survey or the Patient Survey Star Ratings 

Quality of Patient Care Star Ratings:

homehealthqualityquestions@cms.hhs.gov

Questions related to HH Quality of Patient Care Star Ratings, including related preview reports and methodology for calculation using OASIS-based and Medicare claims-based measures.

HHC_Star_Ratings_Review_Request@cms.hhs.gov.

All requests for formal review of Quality of Patient Care Star Ratings including requests to suppress data.

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