HQRP Training and Education Library

About this Page

The purpose of this page is to provide access to materials from past Hospice Quality Reporting Program (HQRP) trainings and educational events. Materials on this page are organized by event and listed below in order of the date of release. Materials from each event (e.g., PowerPoint slides, tip sheets, Q&A documents) are posted in the files in the Downloads section below. The links for web-based trainings are located within the posted announcement. Providers can browse this training library for topics of interest and use the associated links and downloads to increase their knowledge and train hospice staff on topics pertinent to the HQRP.

IMPORTANT NOTES:

Older trainings are moved to the Hospice Quality Reporting Archives webpage when at least some portion of their content is out-of-date. Archived trainings may be helpful to providers for historical reference.

Updates

September 22, 2025

UPDATED RESOURCES AVAILABLE: HQRP: Achieving a Full Annual Payment Update (APU) Training

The Centers for Medicare & Medicaid Services (CMS) is offering a recorded presentation that provides the latest information about the Annual Payment Update (APU) for the Hospice Quality Reporting Program (HQRP) including what it is, the data submission requirements for Hospice Outcomes and Patient Evaluation (HOPE) and Consumer Assessment of Healthcare Providers and Systems (CAHPS®) data, how CMS determines HQRP compliance, and the steps you can take if you receive a non-compliance decision.

To access the training, click on the following link: https://youtu.be/x49Xtn5GpSc
The slides and transcripts for this presentation can be found in the Downloads section at the bottom of this page.

If you have questions about accessing resources or feedback regarding trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to the HQRP Help Desk.

September 11, 2025

RESOURCES AVAILABLE: HOPE Coding Workshop Final Materials

The slides and transcript from the live coding workshop held on August 5, 2025 are now available in the downloads section below.

To access the training, click on the following link: https://www.youtube.com/watch?v=8fsh5np1wzg

If you have questions about accessing resources or feedback regarding trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to HospiceQualityQuestions@cms.hhs.gov.

August 29, 2025

UPDATED RESOURCES AVAILABLE: Data Submission and Provider Reports Web-Based Training

The Centers for Medicare & Medicaid Services (CMS) is offering an updated web-based training course that provides an overview of the HQRP submission process including the submission of HOPE data to inform the CMS HQRP reports and quality measures (QMs). It also provides valuable information about available reports and resources to assist hospices in reviewing their submitted data to track progress, confirm accuracy, and ensure compliance with the HQRP.

To access the course, select the following link: HQRP Data Submission and Provider Reports

If you have questions about accessing resources or feedback regarding trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to the HQRP Help Desk.

August 1, 2025

NEW RESOURCE AVAILABLE: HOPE Implementation Frequently Asked Questions (FAQs)

The Centers for Medicare & Medicaid Services (CMS) is answering Frequently Asked Questions about the transition from the HIS to the HOPE tool and updated HQRP reporting requirements.

To access the FAQ, select the following link: HOPE Implementation Frequently Asked Questions (FAQs)
A PDF of the FAQs is also available in the download section of this page.

If you have questions about accessing this resource, please email the PAC Training Mailbox. Content-related questions should be submitted to HospiceQualityQuestions@cms.hhs.gov.

July 21, 2025

REGISTRATION OPEN FOR LIVE HOPE TRAINING: Hospice Outcomes and Patient Evaluation (HOPE) National Implementation Virtual Training Program Course 2: Coding Workshop

The Centers for Medicare & Medicaid Services (CMS) is offering a live coding workshop on August 5, 2025 which will provide coding practice for items that are new for HOPE, as well as the existing and updated items carried over from the Hospice Item Set (HIS).

Register now at: The Hospice Outcomes and Patient Evaluation (HOPE) National Implementation Coding Workshop

Completion of Course 1: Didactic Recorded Training Series is recommended as a prerequisite for the coding workshop. This course can be found here.

July 15, 2025

NEW RESOURCES AVAILABLE: Hospice Outcomes and Patient Evaluation (HOPE) National Implementation Virtual Training Program Course 1: Didactic Recorded Training Series

The Centers for Medicare & Medicaid Services (CMS) is offering a series of five self-paced recorded presentations and corresponding PDFs which highlight items that are new for HOPE, as well as the existing and updated items carried over from the Hospice Item Set (HIS).

It is highly recommended that all five parts of this didactic course be reviewed prior to attending the coding workshop in August. A registration announcement for the workshop will be sent via the listserv.

To access the videos, select the following links:

The slides and transcripts for these presentations can be found in the Downloads section at the bottom of the page.

If you have questions about accessing resources or feedback regarding trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to HospiceQualityQuestions@cms.hhs.gov.

May 15, 2025

NEW RESOURCE AVAILABLE: Getting Started with the Hospice Quality Reporting Program and Public Reporting

The Centers for Medicare & Medicaid Services (CMS) is offering web-based training that provides an overview of the CMS Hospice Quality Reporting Program (HQRP) and its quality measures, which will help hospices comply with program requirements, understand their role in public reporting, and track their own metrics to improve quality.

To access the courses, select the following link: Getting Started with the Hospice Quality Reporting Program and Public Reporting

If you have questions about accessing resources or feedback regarding trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to HospiceQualityQuestions@cms.hhs.gov.

October 1, 2024

NEW RESOURCE AVAILABLE: Introducing the HOPE Tool Web-Based Training

The Centers for Medicare & Medicaid Services is offering a web-based training course that provides an overview of the Hospice Outcomes and Patient Evaluation (HOPE) tool and how it relates to the Hospice Quality Reporting Program (HQRP) as described in the fiscal year (FY) 2025 Hospice Final Rule. The course is intended for all hospice providers.

The course contains five sections and includes interactive exercises to help you understand and apply the content presented. This 'Train-the-Trainer’ program is the first in a series of trainings about the HOPE tool. More detailed comprehensive training will follow throughout FY2025 as hospices begin to prepare for HOPE implementation and data collection which starts on October 1, 2025 (FY2026). To access the training, click on the following link: HOPE Web-Based Training.

If you have questions regarding resources and trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to HospiceQualityQuestions@cms.hhs.gov.

August 21, 2024

NEW RESOURCE AVAILABLE: HOPE Data Collection Timepoints Explainer Video

The Centers for Medicare & Medicaid Services is offering a 4-minute, animated explainer video, Hospice Outcomes and Patient Evaluations (HOPE) Data Collection Timepoints for hospice providers. This video describes HOPE, the timepoints, their data collection timeframes, and introduces the symptom follow-up visit (or SFV), if triggered during a HOPE timepoint. HOPE data collection will be required for the Hospice Quality Reporting Program (HQRP) beginning on October 1, 2025 (FY 2026). The video is now available through the following link: HOPE Timepoints Explainer Video.

If you have questions regarding resources and trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to the HospiceQualityQuestions@cms.hhs.gov.

May 30, 2023

UPDATED RESOURCE AVAILABLE: Introduction to the Hospice Quality Reporting Program (HQRP) Web-Based Training

The Introduction to the HQRP Web-Based Training is a two-part training series for Hospice providers.

Course 1: Getting Started with the HQRP and Public Reporting Provides a general overview of the HQRP and reviews the program’s use of three data sources: The Hospice Item Set (HIS), the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Hospice Survey, and the Medicare claims. Course 1 contains the following six lessons:

What is the HQRP?
HIS and the HIS Manual
Timing and Maintenance of the HIS
HQRP Claims-Based Quality Measures
The CAHPS® Hospice Survey
Care Compare and Public Reporting

Course 2: HQRP Data Submissions and Reports Provides an introduction to the HQRP data submission requirements and reports available to providers. Course 2 contains the following six lessons:

Getting Ready to Submit the HIS
HIS Item Completion
Successful Submission and Acceptance of the HIS
Identifying and Addressing Errors on the FVR
Overview of the HQRP Provider Reports
HQRP Useful Websites and Resources

Although the course lessons were designed to be completed in sequential order, you may jump to any topic of interest. Each lesson can be completed at your own pace.

Links to web-based trainings:

If you have questions regarding resources and trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to the HospiceQualityQuestions@cms.hhs.gov.

Hospice Quality Reporting Program Archives