The Center for Consumer Information & Insurance Oversight

Pennsylvania Consumer Assistance

Pennsylvania’s participation in the federal Consumer Assistance Program grant was completed in August 2014, however, the health insurance Exchange in your state continues to provide assistance to consumers with health insurance questions or problems. You can contact the Pennsylvania health insurance Exchange via their toll-free hotline at 866-944-CARE (2273).

If you need health insurance, be sure to check out’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Pennsylvania, contact:

Pennsylvania Insurance Department

Street Address:
Bureau of Consumer Services
1209 Strawberry Square
Harrisburg, PA 17111
(877) 881-6388
TYY/TDD: (888) 871-6594

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:

Pennsylvania Department of Health
Street Address:
Health and Welfare Building
8th Floor West
625 Forster Street
Harrisburg, PA 17120
(877) PA-Health
(800) 318-2596

You may apply in person at the County Offices of the Department of Health and Human Services, federally qualified rural health centers, and at most hospitals. If you need help, please call (877) 423-4746.

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

CHIP Covers PA Kids
TTY/TDD: (866) 550-4355
(800) 644-7730
Helpline: (877) 472-5437 (in state only)

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor

Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL ((866) 487-2365)

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

PA Department of Aging
(866) 542-3015
(717) 783-1550

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs

(877) 222-VETS (8387)

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.



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