Maine Consumer Assistance
Maine's participation in the federal Consumer Assistance Program grant has completed, however, the Bureau of Insurance State of Maine continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-300-5000.
The agencies listed below can help you take advantage of some of these new protections and benefits and they can answer your questions about different types of coverage.
If you need health insurance, be sure to check out Cover ME. It will help you find and compare health care coverage options in your area.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Maine, contact:
Bureau of Insurance State of Maine
Address: 76 Northern, Ave
Gardiner, ME 04345
Mailing Address: #34 State House Station
Augusta, ME 04333-0034
Phone: 207-624-8475
Toll Free: 800-300-5000
TTY: 711
Fax: 207-624-8599
Email: Insurance.PFR@maine.gov
Website: www.maine.gov/pfr/insurance/home
If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:
Maine Care
Address: 109 Capitol Street
Augusta, ME 04333
Phone: 1-800-977-6740
Email: MainCareMember@gainwelltechnologies.com
Website: www.maine.gov/dhhs/
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Cub Care
Address: 109 Capitol Street
Augusta, ME 04333
Phone: 1-800-977-6740
Email: MainCareMember@gainwelltechnologies.com
Website: www.maine.gov/dhhs/
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL (866) 487-2365)
http://www.dol.gov/ebsa/consumer_info_health.html
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Maine State Health Insurance Assistance Program (SHIP)
Address: Department of Health and Human Services
109 Capitol Street
11 State House Station
Augusta, Maine 04333
Local: 207-287-3707
Toll free: 1-800-492-6116
Fax: 207-287-3005
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.