How we can help
Our Emergency Preparedness and Response Operations (EPRO) pulls together resources to help you plan, respond, and recover from disasters and other emergencies.
We work closely with our regional offices and End-Stage Renal Disease (ESRD) Networks during an emergency event. We watch, collect, and send out near real-time emergency event information to our licensed/certified health care facilities and beneficiaries. This information is used to make key decisions about how federal health care resources can help states and tribes during an emergency.
We also handle Public Health Emergency requests. Our program waiver authorities give the Secretary of Health and Human Services the authority to temporarily waive or adjust certain requirements. This includes Medicare, Medicaid, and Children’s Health Insurance Program (CHIP). This ensures our beneficiaries have the health care items and services they need.
Here are quick resources to help you before, during, and after an emergency:
Regional Office contacts
Once an 1135 Waiver is authorized, health care providers can submit requests to operate under that authority. Other relief may be possible outside the authority to either the State Survey Agency or CMS Regional Office. Requests can also be made by sending an email to the CMS Regional Office in their service area. Or by calling the State or CMS Regional Office. Information on your facility and justification for requesting the waiver will be required.
Email addresses for our Regional Offices:
- ROATLHSQ@cms.hhs.gov (Atlanta RO): Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, and Tennessee.
- RODALDSC@cms.hhs.gov (Dallas RO): Arkansas, Louisiana, New Mexico, Oklahoma, and Texas.
- ROPHIDSC@cms.hhs.gov (Northeast Consortium): Delaware, District of Columbia, Maryland, Pennsylvania, Virginia, West Virginia, New York, New Jersey, Puerto Rico, Virgin Islands, Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.
- ROCHISC@cms.hhs.gov (Midwest Consortium): Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin, Iowa, Kansas, Missouri, and Nebraska.
- ROSFOSO@cms.hhs.gov (Western Consortium): Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming, Alaska, Idaho, Oregon, Washington, Arizona, California, Hawaii, Nevada, and the Pacific Territories.
emPOWER
The emPOWER map is a public, interactive map that provides monthly de-identified Medicare data and near real-time hazard tracking services to help community partners better anticipate, plan for, and respond to the needs of electricity dependent populations in their community.
Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS)
End Stage Renal Disease (ESRD)
Public Health Emergency (PHE) information
Program flexibilities
- Medicare Fee For Service with 1135 waiver FAQs (PDF)
- Medicare Fee For Service without 1135 waiver FAQs (PDF)