Training for navigators, agents, brokers, and other assisters

Coronavirus disease 2019 (COVID-19) Resources

• 2021 Special Enrollment Period in Response to the COVID-19 Emergency - June 2021 (slides)
• COVID-19 Vaccine Fact Sheet – posted April 28, 2021
• COVID-19 Vaccines: Who, What, Where, and Why – posted April 28, 2021 (slides)
• COVID-19 Fact Sheet for Assisters – posted October 28, 2020
• Tip Sheet on Health Coverage Option for Employers Helping their Employees During the COVID-19 National Emergency
• Marketplace Information for Businesses Impacted by COVID-19

2024 Federally-facilitated Marketplace (FFM) Assister Training

• CMS Enrollment Assister Bulletin 2023-01: Guidance Regarding Training, Certification, and Recertification for Navigators and Certified Application Counselors in the Federally-facilitated Exchanges – posted August 24, 2023
• Launch of Plan Year 2024 FFM Assister Certification Training – August 2023 (slides) (video)
• Quick Reference Guide: Plan Year 2024 Device Configuration Requirements – posted August 2023 
• Quick Reference Guide: Plan Year 2024 FFM Registration and Assister ID Verification – posted August 2023
• Navigator and Certified Application Counselor (CAC) Training Courses – posted August 2023
• Assister Readiness Webinar Series
• Marketplace Assister Microlearning
• Complex Case Web Form Presentation for Assisters – February 5, 2021 (slides)
• Complex Case Web Form User Guide – posted June 2021
• Remote Identity Proofing (RIDP) Tips for Success

Guides

• Resources for Agents and Brokers in the Health Insurance Marketplaces
• Health Insurance Coverage Key Terms

The Health Insurance Marketplace 101 

• English

Medicare and the Marketplace

• English

Marketplace Eligibility Appeals 

• Presenter slides

Outreach

• Creating Outreach and Education Events – May 2023
• Creating Outreach and Education Events – September 7, 2022 (slides)
• Find Local Help (FLH)
  • FLH Upkeep Tool User Guide for Assisters
  • FLH Upkeep Tool Job Aid for Assisters
  • FLH Upkeep Tool Frequently Asked Questions (FAQs)
  • FLH Upkeep Tool Demonstration (video) (transcript)
• Best Practices for Outreach to Latino Communities – December 12, 2018 (slides)
• Keeping Consumers Covered – April 27, 2018 (slides)
• The Partnership Center:  Healthy Communities, Healthy Congregations – October 10, 2014 (slides)

How to Find and Share Resources with Other Assisters

• How to Access the Online Resource Library for Assisters – posted July 14, 2015