Talk to your provider about your bill

Your provider might be able to help with your billing issues. Follow these steps to talk to them about your bill.


Check your bill

Check your bill to make sure it shows all the items and services you got during your visit.


Research price comparisons

Under Hospital Price Transparency rules, hospitals must make their standard charges available to the public. Search for “hospital price transparency [hospital name]” to find your hospital’s information.

You can also call nearby hospitals or other healthcare facilities. Ask what they charge for each Current Procedural Terminology (CPT) code on your bill. Ask for the “usual, customary, and reasonable charge” for your area.


Call your provider

Call your provider if you don’t understand something on your bill or you think something isn’t accurate.

If you can’t afford to pay the bill, ask your provider if they can put you on a payment plan or reduce the bill. Mention your price comparison research.

You may also be able to apply for financial assistance.

You may need to contact your provider again in the future about your billing issue. Note who you talked to and any reference numbers they mention, in case you need to refer to these later.

We’re here to help

Contact the No Surprises Help Desk for help in over 350 languages and for information in a format that’s accessible to you. You can also ask a question online using our complaints form.

Get help in Español, Français, عربي, русский, नेपाली, and 350 other languages:  1-800-985-3059

Still have questions? Find the answers you need in a way that works for you.

Call the No Surprises Help Desk

Get answers about the No Surprises Act. Call our Help Desk at 1-800-985-3059. We can help you in English, Spanish and over 350 other languages.

Get help

Find a patient advocate near you

Patient advocates can help you navigate the healthcare system. Work with an advocate to get the care and resources you need.

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Page Last Modified:
06/22/2023 11:18 AM