Get help

Get Help

Call the No Surprises Help Desk

Get answers about your medical billing situation and see if the No Surprises Act applies. Or call to submit a complaint.

We’re available 7 days a week: weekdays from 8:00 am - 8:00 pm Eastern Time (ET), and weekends from 10:00 am – 6:00 pm ET.

We can help you in Spanish, French, Arabic, Russian, Nepali, and over 350 other languages. Call us for resources in accessible formats like large print, Braille, and audio.

Call our Help Desk at 1-800-985-3059.

Get help in Español, Français, عربي, русский, नेपाली, and 350 other languages: 1-800-985-3059

How we can help you


What we can’t do

  • Act as legal counsel
  • Give medical advice
  • Offer financial assistance


What we can do

  • Answer your questions about the No Surprises Act
  • Help you submit a complaint against your provider or facility
  • Direct you to other resources or agencies that can help you if your situation isn’t covered by the No Surprises Act


Call us now

Get help online

Submit a complaint or question

Submit a complaint against your provider or facility online. You can also submit a question using the complaints form.

Dispute your bill

If you didn’t use insurance, you might be able to dispute your bill.

Find an action plan

Did you already get a bill? Are you planning an upcoming service? We’ll ask you a few questions and recommend a plan of action.

Guides and resources

Want tips on understanding your bill, talking to your provider, or getting financial assistance? Check out our guides.