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Frequently Asked Questions (FAQs)

CMS is renaming the EHR Incentive Programs to the Promoting Interoperability (PI) Programs to continue the agency’s focus on improving patients’ access to health information and reducing the time and cost required of providers to comply with the programs’ requirements. CMS is also in the process of finalizing updates to the programs through rulemaking. For more information, visit the landing page where CMS will publish updates and additional resources as soon as they are available.

To help health care providers understand the Medicare and Medicaid EHR Incentive Programs, CMS has compiled a comprehensive list of frequently asked questions (FAQs) and answers*.

Click here to review EHR Incentive Program questions and answers related to the following topics:

Each FAQ is associated with a FAQ number. To find an FAQ, search the document by FAQ number or by a topic listed above.

*Previously, the FAQs were housed here. However, that site will no longer house FAQs related to the EHR program after March 2nd, 2018.

For More Information

For additional questions about the EHR Incentive Programs, please contact EHR Information Center at 1-888-734-6433 (press option 1) or 888-734-6563 (TTY number). The EHR Information Center is open Monday – Friday from 9:00 a.m. to 5:00 p.m., except federal holidays.