Medicare HETS 270/271 Submitters:
This issue has been resolved. The Medicare 270/271 Eligibility system is now responding normally to all eligibility requests. Average response time is less than 5 seconds.
If you have any questions or comments, please contact the Help Desk.
Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk
1-866-324-7315
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Medicare HETS 270/271 Submitters:
The Medicare 270/271 Eligibility system is currently timing out all requests. All requests are receiving a AAA03=42 'System Not Available' response.
This issue has been escalated to CMS IT for review and resolution. MCARE will provide a status update no later than 6:00PM EDT.
If you have any questions or comments, please contact the Help Desk at 1-866-324-7315 or mcare@cms.hhs.gov.
Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk
1-866-324-7315