The Medicare HETS UI Eligibility system is currently unavailable. The system will allow a user to sign into IACS, but will not load the HETS UI Eligibility system and/or allow the user to enter beneficiary information to create a new request.
This issue has been escalated to CMS IT for review and resolution. MCARE will provide an update as soon as any additional information is available.
If you have any questions or comments, please contact the Help Desk at 1-866-440-3805 or firstname.lastname@example.org.
Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk