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Medicare HETS 270/271 Eligibility - Information Bulletin - February 1, 2012
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HETS 270/271

Medicare HETS 270/271 Submitters:

Effective today, the operational hours for the MCARE Help Desk have changed.

Previously the Help Desk was open from 7:00 AM - 9:00 PM ET Monday - Friday (with the exception of selected holidays). Effective today (February 1, 2012) the Help Desk will now be open from 7:00 AM - 7:00 PM ET Monday - Friday (again with the exception of selected holidays).

HETS submitters who contact the Help Desk outside of business hours have an opportunity to leave a voicemail for urgent issues. Messages are monitored 24 hours a day - depending on the severity of the issue, calls may be returned the next business day.

Please contact the Help Desk if you have any questions.

Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk